Contact C&S Seating
To contact C&S Seating please use our details below. Or if you prefer to send us an enquiry please use the form.
We always welcome your comments and feedback. Feel free to let us know how we did or to suggest anything we can make improvements to.
Address
Offerfair Business Park
Ground Floor Front Office
12-14 Maunsell Road
Castleham Ind Est.
St Leonards on-sea
East Sussex TN38 9NN
Office Hours
08:30 – 14:00 Monday to Friday
Please note – our sales and administration staff sometimes work remotely, therefore emails and phone calls may not be responded to straight away. Thank you for your understanding!
Opening Hours over the Festive period
Last dispatch is Friday 20th December for orders received before 10am.
Our office will close 1pm Monday 23rd December and we return Thursday 2nd January 2025.
Free Downloads
User Information Guides
Invoicing
Overdue accounts will incur charges of 10% per month.
Delivery
Free Delivery
Please quote offer code DELIVER24 when placing your order. Offer valid until 31/8/24.
Returns Policy
Due to health and hygiene reasons we cannot accept returns, offer full refunds or exchanges for items that have been opened and / or removed from the original C&S Seating packaging. Please ensure you have ordered the correct item before opening and removing from the packaging.
In addition to your legal rights; if you have simply changed your mind, we will offer a full refund, credit or exchange goods that we receive back unopened in the original C&S Seating packaging within 30 days of delivery. Please contact the office with your invoice number for advice on how to return your goods. You will still be charged for delivery and / or collection if you have changed your mind.
If you believe your item has arrived damaged – please contact the office immediately.
Expected Lifetime of Product Information
How often should you replace your equipment?
We provide postural control products that continue to meet and exceed the requirements and expectations of our customers. We achieve this by adhering to effective manufacturing processes developed from years of experience and our ISO 9001 Quality Management Systems. Every item is thoroughly quality checked during assembly and again at dispatch.
Depending on the individual, durability of the product will vary. Contributing factors that would increase noticeable wear and tear to the product include, but are not limited to – spasms and hard impact or constant, convulsive movements relating to muscular contractions or when used in a more challenging environment. In these cases we would expect and recommend the products are replaced every 12 months. Those users who remain in a static or in a less active position may expect to see less wear of the product. For these reasons we recommend regular checking of the product for wear and tear is carried out.
Care should also be taken to follow the C&S Seating Instructions to ensure the products are maintained according to instructions. The covers should be removed and sanitised immediately and replaced regularly for those that require support with continence, perspiration or any other excessive body fluids. Replacement covers can be ordered, and care should be taken when putting them on (see note of instructions). Our products should always be used with the correct cover.
We strongly advise seeking guidance from a healthcare professional to ensure the product is assessed suitable to the individual needs and the use is regularly monitored.
